Here is a continuation of my previous post entitled (Surprisingly enough) Biggest Client Turnoffs Part I:
1. Bad chemistry–The writer rubbed me the wrong way and I didn’t get along with him.–When I was in elementary school in the 1960s we didn’t get the classical report cards. We were graded for general subjects on a scale of Seldom (Failing) to Always (A+). One of these subjects was called “Works and Plays Well With Others” If you would be graded a Seldom on this on one of your projects try and think about what you are doing wrong. We all know that some clients are easier to get along with than others. That’s what makes it interesting right? Getting along with the client is an essential aspect of doing the project properly and getting paid. Keep your eye on the ball; the idea is not to go out on a date with the client, but to finish the project and get paid, make an effort to get along even if you are sure that the client is the Anti-Christ.
2. I felt that he was ripping me off–We were working on a per hour basis and the project took many more hours than I thought it should.–This problem is a 100% problem of poor communication and poor project management by the writer. When working by the hour Always Always provide the client with an estimate of the hours required and get an acknowledgment from the client before starting. How to come up with the estimate is another story which I’ll deal with in a later post. If the client changes the project description after you have provided an estimate, let him know immediately how this will affect the estimate. If the project description expands it is perfectly legitimate to request additional hours. If it takes you longer than you estimated–tough luck. View it as a learning experience. There is no quicker way to lose a client than to try to bill him for more hours than the estimate.
3. Too expensive. I’m looking for someone cheaper.–This one is kind of problematic. Unless it is a small getting to know you pilot project it is generally not a good idea to compete on price. There is a more or less standard price for an experienced writer and by cutting your prices too much you are signaling to the client that you don’t think that you are worth very much.